Unified inbox to manage social comments and direct messages
Teams can share social accounts, route conversations, and deliver faster responses from one coordinated workspace.
Customer Service Features
Unified Inbox
Collect DMs, comments, and mentions from all linked social accounts into one queue.
Shared Team Ownership
Give teams secure shared access to social profiles with role-based responsibilities.
Smart Assignment
Route conversations by keyword, channel, or priority so the right teammate replies first.
Thread Context
Keep full message history and internal notes together to avoid duplicate or conflicting replies.
SLA Tracking
Monitor first-response and resolution times so your team consistently meets service goals.
Service Insights
Track volume, sentiment, and backlog trends to improve customer response quality over time.
How Customer Service Works
1. Connect Accounts
Link all social profiles once and centralize every incoming message stream.
2. Assign and Collaborate
Route conversations to the right team members with notes, tags, and ownership.
3. Resolve and Measure
Close loops quickly and use service analytics to continuously improve response quality.